Mt. Charleston Apparel & Gifts
We take great care in creating and delivering unique, handcrafted items.
Because of the nature of our products, all sales are final, and we do not accept refunds or exchanges (unless your item arrives damaged or defective).
✅ Color & Fabric Variations: Due to screen settings and fabric materials, colors may slightly differ from what you see on your monitor or mobile device.
✅ Handcrafted Uniqueness: Each item is made individually, making it truly one-of-a-kind. Slight variations in design are a natural part of the process and add to the uniqueness of your Mt. Charleston product.
✅ Made-to-Order: We do not keep inventory on hand. Once an order is placed, we immediately begin sourcing supplies and processing your order. Changes or cancellations are not possible after purchase.
✅ Custom Orders: Personalization or custom name requests may be possible! Send us an email before purchasing, and we’ll do our best to accommodate your request and send you an estimate.
✅ Size & Product Details: Please carefully review all item descriptions, photos, and sizing charts before ordering. These details are provided to help you make the best choice.
If your order arrives damaged or defective, please contact us immediately with photos so we can assist you.
Thank you for your understanding and support! 🙏💙
✅ All items are made-to-order. Unless your item arrives damaged or defective, we are unable to accept returns.
✅ Double-check sizing charts before ordering to ensure the best fit.
✅ Processing Time: Typically 1-5 business days, but may be longer depending on order volume. Holiday orders may experience delays, though we work hard to fulfill them as quickly as possible.
✅ Shipping Time: Choose your preferred shipping option at checkout. Delays may occur during peak holiday seasons.